At StructureIQ, customer support is an extension of our commitment to infrastructure intelligence and operational reliability. Our team is here to ensure you get the most value from your Structural Health Monitoring solutions—whether you’re onboarding a new system, managing active deployments, or scaling across assets.
We provide responsive, knowledgeable support across hardware, software, data access, and analytics. From installation guidance and system configuration to data interpretation and account management, our goal is to keep your monitoring systems performing accurately, securely, and continuously—so you can focus on making confident, data-driven decisions.
Xnode Smart Sensor
StructureIQ’s Customer Support team is here to ensure reliable, high-fidelity performance from your Xnode smart sensor deployments. Designed for demanding structural health monitoring, seismic sensing, and industrial applications, Xnode systems combine precision hardware with advanced synchronized wireless sensing—and our support organization is built to match that level of performance.
Whether you are deploying a small monitoring array or a large, multi-node system with hundreds of synchronized channels, StructureIQ support helps maintain system integrity, data quality, and long-term reliability in real-world operating environments.
Product Manual
| Support Area | Xnode-Specific Coverage |
|---|---|
| Installation & Mounting | Guidance for magnetic, plate, or bracket mounting in field environments |
| Network Configuration | Automatic sensor-to-gateway setup and synchronized multi-node operation |
| Data Acquisition | Sampling rates, filtering, onboard processing, and storage management |
| Wireless Performance | Connectivity optimization, interference avoidance, and range support |
| Power & Environment | Battery management, solar/wired power options, IP67 field operation |
| Troubleshooting | Diagnostics for sensors, gateways, synchronization, and data integrity |
| Lifecycle Support | Firmware updates, system scaling, and long-term deployment guidance |
Contact Customer Support
Reach us via email at support@structureiq.ai or visit us on LinkedIn.
Mailing Address:
StructureIQ
1902 Fox Drive
Champaign, IL 61820 USA
Structural Health Monitoring (SHM) data service
StructureIQ’s Customer Support team is dedicated to ensuring the reliability, accuracy, and usability of your Structural Health Monitoring (SHM) data service. Our support model is designed around the needs of infrastructure owners, operators, engineers, and insurers who rely on continuous, high-quality data to assess asset condition, manage risk, and make informed decisions.
Whether you are monitoring a single structure or managing a portfolio of assets, StructureIQ support helps you maintain confidence in your data, understand system outputs, and scale monitoring programs efficiently.
| Support Area | What StructureIQ Provides |
|---|---|
| Service Onboarding | Data service activation, asset setup, and user access configuration |
| Data Quality & Integrity | Validation of incoming data, continuity checks, and anomaly review |
| Analytics & Insights | Guidance on dashboards, alerts, trends, and performance indicators |
| Alerts & Events | Support interpreting thresholds, event notifications, and anomalies |
| Platform Access | User management, permissions, and secure data availability |
| System Performance | Ongoing monitoring of data flow, uptime, and service reliability |
| Reporting Support | Assistance with exports, summaries, and stakeholder-ready outputs |
| Scaling & Expansion | Support for adding assets, sensors, and monitoring coverage |